Trust & Relationships
Building trust and navigating complex relationships
0 leaders
One of the big issues in like employees leave organization or organizations can't keep like have attrition issues is because they don't know what their value proposition is. It's like in sales, like, ...
— Will Phillips
“I believe that the number one reason why people aren't thriving is because they're not in an environment that supports them to thrive.”
— Will Phillips, Fractional Operations
I mean, it's an alignment thing. I feel like depending on the year it is, is the year of the culture you're supposed to have. Right now, there's a lot of emphasis around high performance, but it's all...
— Will Phillips
Amy Sheehy responds
“When I started, the team would not make eye contact with each other. Within a few weeks, people were telling jokes and celebrating and looking at each other. It changed the culture of the team.”
— Amy Sheehy, Fractional Operations
Will Phillips responds
Yeah, I'd say— So I operate strengths first. I believe my job as a fractional executive is to create the environment, be it cultural, operational, that allows people to thrive. Most— one formative exp...
— Will Phillips
“If you're selling without a value proposition, you're competing on price. That's what most organizations do with their people — they think the value they provide is a paycheck. And a lot of times that's one of the least valuable things an organization does.”
— Will Phillips, Fractional Operations
I'll go a slightly different route. I'll say, give your best employee some responsibility that's on your plate right now. Don't tell them, do this task or that task. Say one of the 5 or 20, you're a s...
— Will Phillips
Amy Sheehy responds
Yes, think about one client where I was focused on one vertical within that company and was asked to help that part of the organization improve some of their results, improve their throughput. And wha...
— Amy Sheehy
Tobias Brauer responds
“A brand in my mind is not just for recruiting new customers and generating revenue. It's about building a culture for your internal people so they know how to conduct themselves according to the promises you're making as a company.”
— Tobias Brauer, Fractional CMO